BBB issues home improvement scams alert

Submitted by the Better Business Bureau

Older adults should use caution when hiring a home improvement contractor, especially following a major storm, flood or weather event, when many individuals are trying to repair their homes, according to the Better Business Bureau. However, contractor scams can happen anytime, so be wary of high-pressure sales tactics, upfront fees and fly-by-night businesses. Con artists will take homeowners’ money and deliver (or not deliver) less than quality work.

How the scam works

Home improvement scams can start with a knock on the door, a flier or an ad. The contractor may offer a low price or a short timeframe. One common hook is when the scammer claims to be working in your neighborhood on another project and has leftover supplies.

Once started, a rogue contractor may “find” issues that significantly raise the price. If you object, they threaten to walk away and leave a half-finished project. Or they may accept your upfront deposit and never return to do the job. Following a natural disaster, scammers persuade homeowners to sign over their insurance payments.

Tips to spot this scam

Watch out for “red flags.” Say no to cash-only deals, high-pressure sales tactics, high upfront payments, handshake deals without a contract and on-site inspections. Not all “storm chasers” are con artists, but enough are that you should be cautious any time a home contractor contacts you first.

Ask for references and check them out. Bad contractors will be reluctant to share this information, and scammers won’t wait for you to do your homework. Get references from past customers, both older references to check on the quality of the work and newer references to ensure current employees are up to the task. Always get a written contract with the price, materials and timeline. The more detail, the better.

Know the law. Work with businesses that have proper identification, licensing and insurance. Confirm that your vendor will get related permits and ensure you know who is responsible for what according to your local laws.

To find trusted, vetted home improvement contractors near you and get other tips, visit bbb.org/all/home-improvement to search a list of trusted businesses near you. ∞∞